Never Leave Your Customers Unanswered

Think carefully about the subject of the email The subject is the title of the email. Therefore, just as when defining the title of an article, nothing to embellish too much when you need to create the subject of your email. Think that the client receives Cambodia WhatsApp Number List several emails throughout the day and you will compete for their attention with newsletters, stores, promotions, competing marketing emails, personal emails, etc. This is why you must be capricious when thinking about the subject of your email. Never Leave Your Customers Unanswered.

e-mail Keep in mind 3 essential points for this: What is the central theme of the email? It is urgent? Is it attractive enough? If the matter meets these three requirements, you can send it! 3. Attention when writing a support email First, do an exercise of putting yourself in the customer’s shoes. If your company proposes to offer a quality product or service, it positions itself as a serious and consolidated company in the market, with a first-class team. Attention When Writing a Support Email

Attention When Writing a Support Email

But, if you send an email with errors in Spanish, abbreviations or acronyms (the famous “tmbn” “q”, among other typical of informal conversations) what will it represent? Well, at least a certain inconsistency between promise and delivery, isn’t that the same thing? Therefore, after writing an email, be careful and do a little proofreading before sending it to your client. 4. Never leave your customers unanswered Many companies err by treating email as something that doesn’t need a response.

As much as you use the phone or Skype, for example, to resolve the demand that has been made in an email, remember to formalize what was done or agreed via email as well. 5. But… Don’t answer without actually having an answer. Despite the importance of responding quickly to the customer, think with me: what will be the use of sending an email in response to the customer with content such as “I will solve your question and then I will answer you”?

Remember That There Is a Big Difference

Cambodia WhatsApp Number List

 

This type of email will be irrelevant and will only serve to fill the customer’s inbox. Therefore, respond only when you have a solution to the problem or the answer to the question the customer asked. e-mail And don’t bother giving wrong answers just to make it quick. Remember that there is a big difference between doing one thing much faster than any gesture and doing another in good time and with quality. Give priority to the second option when serving your client.

6. Use templates Templates? Yes! This word that often causes chills because it is generally associated with everything having a pattern, however, it can be salvation. If your clients are used to presenting constant doubts, create a material that clarifies them and leave it in an organized folder, either in the email draft itself or in a template document on your computer. Replicate the answer, but pay attention to always call your client by his name and address him, mentioning his company in the body of the email, or add something that makes this template more personal.

e-mail In addition to that, it is necessary to establish email patterns according to specific circumstances such as: Welcome; Follow; late deadlines; Sending budgets; Sending news; Bonus: Remember these types when writing your email Be polite, always say hi. Use the magic words “Hello”, “Good morning”, “Good afternoon”, ask if she is okay.

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